Following his statement, the Federal Airports Authority of
Nigeria (FAAN) on March 28, said it had shut down KFC over discrimination
against Daniel.
FAAN instructed KFC management to tender an unreserved
apology, in writing, to Daniel, and a policy statement of non-discrimination be
written and pasted conspicuously at its door post at MMIA before it resumed
operation.
Reacting to the accusation, KFC reiterated its commitment to
opposing bias or discrimination in any shape or form, with inclusivity and respect
as fundamental principles of its values.
“KFC is unwavering in
our stance against bias or discrimination in any form, with inclusivity and
respect as non-negotiable pillars of our values,” the company said.
“However, this recent incident has underscored the pressing
need for immediate action. We have embarked on efforts to address the
situation.
“We deeply regret the frustration and distress experienced
by our guest and extend sincere apologies to those affected.
“In response, we are urgently implementing inclusion
training for all our employees. This incident is not reflective of our
standards, and we will act swiftly to rectify it.
“We are actively
exploring actions to equip our team members and restaurants better to ensure
that every guest feels genuinely welcomed and that we deliver empathetic
customer service that proactively addresses the diverse needs of each guest.”
‘FCCPC CONDEMNS
DISCRIMINATION AGAINST CONSUMERS’
The Federal Competition and Consumer Protection Commission
(FCCPC) condemned the discrimination against Daniel.
In a statement on Thursday, Adamu Abdullahi, FCCPC’s acting
executive vice chairman (EVC) and chief executive officer (CEO), said the
commission strongly condemns any form of discrimination against consumers,
especially those based on disability.
Abdullahi said the commission would work with relevant
authorities to ensure appropriate redress for the aggrieved consumer.
He said the commission would also ensure KFC took full responsibility
for its actions.
The EVC said section 17 of the Federal Competition and
Consumer Protection Act (FCCPA) emphasises the obligation to eliminate
practices detrimental to competition and consumer welfare to safeguard consumer
interests.
Abdullahi said discriminatory actions, such as those
witnessed at the KFC outlet, undermined their principles and would not be
tolerated.
