FAAN shuts KFC outlet at Lagos airport over discrimination

The Federal Airports Authority of Nigeria (FAAN) has shut down a fast food outlet, KFC, at the Murtala Muhammed International Airport (MMIA) over discriminatory practice against a person with disability.

FAAN said the decision was in line with Lagos State Law on People with Special Needs , Part C , section 55 of General Provisions on Discrimination which states that ,”A person shall not deprive another person of access to any place, vehicle or facility that members of the public are entitled to enter or use on the basis of the disability of that person”.

FAAN acted based on a social media report by a Passenger with Reduced Mobility (PRM), alleging discriminatory treatment he received at the MMIA, Lagos.

It was revealed that following the social media report, the Managing Director/Chief Executive of FAAN, Mrs Olubunmi Kuku, had intervened by deploying a management team comprising the Director, Public Affairs and Consumer Protection, Mrs Obiageli Orah, the Regional Manager South West, Mr Sunday Ayodele, Ag. General Manager Public Affairs, Mrs Ijeoma Nwosu-Igbo and the International Terminal Manager, Mr Kerri, to investigate the allegation.

A statement by Mrs. Orah revealed that the FAAN management closed the KFC facility following the findings of the team.

The Authority also instructed that the KFC Management “should tender an unreserved apology,
in writing, to the affected PRM and a policy statement of non-discrimination be written and pasted conspicuously at the door post of their facility at MMIA before it resumes operation.”

“FAAN uses this medium to express our unreserved apology to the affected Passenger with Reduced Mobility and assures all airport users that we shall continue to work tirelessly to ensure that the rights of every passenger are not infringed upon,” the Director Public Affairs stated in a statement.