In a bid to curb the growing trend of violent incidents targeting airport staff and airline crew, the Nigeria Civil Aviation Authority (NCAA) has intensified its campaign efforts across the country. The move follows a series of confrontations involving passengers, including high-profile cases that have raised fresh concerns about safety in the
In recent months, multiple reports of aggression at terminals and aboard aircraft have surfaced.
From the ValueJet incident involving Fuji musician Wasiu Ayinde Marshall to an altercation on Ibom Air involving passenger, Comfort Emmanson, the frequency of such encounters has unsettled industry stakeholders.
Though unruly passenger behaviour is not new to global aviation, the NCAA insists that the Nigerian industry cannot afford to normalise hostility against its frontline workers.
This follows the directive issued by the Director-General of the Nigeria Civil Aviation Authority (DGCA), Chris Najomo, to airlines.
He warned pilots not to commence flights until unruly passengers are either removed from the aircraft or their disputes resolved. He also pledged to embark on a nationwide passenger awareness campaign to educate Nigerians on their rights and responsibilities when travelling.
A Campaign for Safer Travel
To stem the tide, the authority has launched a nationwide passenger sensitisation campaign aimed at educating travellers on the dangers of verbal and physical assault within airports and in-flight.
Michael Achimugu, NCAA’s Director of Consumer Protection and Public Affairs, led the exercise at the Nnamdi Azikiwe International Airport in Abuja.
He disclosed that the awareness drive will be extended to other airports across the country.
“Today, I led a team of NCAA Consumer Protection and Public Relations officers to educate passengers about the dangers of verbal and physical assault in terminals and aboard aircraft. This is to enable us to arrest the rising tide of violence in the industry,” Mr Achimugu explained.
He further stressed that aviation staff must not be viewed as adversaries.
“Cabin crew are not the enemy. They don’t make the rules. They ensure your safety and assist your journey,” he said.
Global Context
Similar initiatives have been adopted in other countries.
In the United States, for instance, the Federal Aviation Administration (FAA) stepped up passenger education following a spike in unruly behaviour during the COVID-19 pandemic. Reports of violent incidents dropped significantly afterwards, underscoring the impact of sustained awareness campaigns.
For Nigeria, experts believe the NCAA’s effort is timely. With passenger traffic expected to rise steadily, tensions at airports may also increase. Authorities argue that proactive measures, rather than punitive ones alone, are vital to preventing violence.
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By placing emphasis on respect and cooperation, the NCAA says it is working to protect both aviation professionals and the travelling public. The authority has also reiterated that violent conduct will not be tolerated, warning that offenders risk sanctions in line with aviation laws.
“Be you passenger, cabin crew, or ground staff, we are all partners in this ecosystem, and we must not hurt one another,” Mr Achimugu added.
With global passenger numbers projected to rise in the coming years, aviation regulators say the industry must prioritise harmony and discipline.