Eko Electricity Distribution Company (Eko DisCo) has commenced the second phase of its free metering roll-out for customers as part of its commitment to improved billing transparency, customer protection, and enhanced service delivery.

Speaking at the Ajah District Town Hall Meeting, the CEO, Mrs. Rekhiat Momoh, represented by the Chief Commercial Officer, Sam Edoho, reaffirmed Eko DisCo’s drive toward continuous improvement and customer partnership.

The commercial boss said the town hall was convened to obtain direct feedback from customers and reinforce joint accountability between the company and its communities.

Edoho stated that Eko DisCo remains fully committed to closing the metering gap through the Meter Acquisition Fund (MAF) initiative and the Distribution Sector Recovery Program (DISREP), both designed to eliminate estimated billing and strengthen revenue assurance.

He emphasized that the new rollout would end on December 31, 2025 and urged customers to apply through the official portal.

“The free meters are here again. All customers need to do is apply no payment, no installation fee, no processing fee,” Edoho stated.

“Metering is designed to eliminate estimated billing and ensure customers only pay for what they consume.”

He disclosed that in the previous phase, over 15,000 customers received meters at no cost and that the new phase will begin with Band A and B customers, before expanding to Band C, D, and E. Edoho emphasized that the only entry requirement is customer application via Eko DisCo’s online metering portal, adding that applications allow the company to capture KYC data required to assign meters appropriately.

He reiterated that customers must not give money to anyone claiming to facilitate meter installation.

“Do not pay anybody. There is nothing like a registration fee, installation fee, or processing fee,” he warned.

“Meters are free, and installation costs are already covered. If anyone asks for money, report immediately through our whistleblower channels.”

Edoho clarified that Eko DisCo has authorized and mobilised third-party metering vendors for installation, but customers are not expected to pay for their services because installation charges are embedded in the regulatory process.

He noted that customers should make their premises meter-ready, as meters must be mounted on visible external walls for easy access.

During the meeting, Edoho also addressed illegal meter bypassing and energy theft, issues he described as major contributors to unstable power supply in certain communities.

He stressed that bypassing meters harms honest paying customers and undermines the investments the company makes toward service improvements.

He added that customers withholding payment or preventing meter installation would be sanctioned, citing instances where Eko DisCo had disconnected consumers who rejected free meters during earlier phases of the program.

The CCO reaffirmed Eko DisCo’s stance on transparency and accountability, noting that any billing complaints should be routed through the appropriate customer service channels for reconciliation and credit adjustments.

He also revealed that customer service officers will now be positioned at strategic locations across the Ajah district to assist customers including those unable to complete the online application due to documentation or technical challenges.

“Our customer service teams are positioned to assist residents through the application journey online, via WhatsApp, and at the district office,” he said.

He further encouraged customers to use working email addresses during the application process, noting that many complainants miss follow-up updates because they use agents’ email contacts instead of their own.

Community leaders at the event commended Eko DisCo’s responsiveness and accountability. Mr. Ifeanyichukwu Oluoha, a resident representative of the Ajah Business District Community, described the engagement as evidence that Eko DisCo is prioritising transparency and customer satisfaction.

“This town hall proves that Eko DisCo listens,” Oluoha said. “We will support Eko DisCo in protecting electrical infrastructure, preventing energy theft, and ensuring meters are properly utilised,” he added that community leaders will help raise awareness about the free metering programme through resident meetings, estate notice boards, flyers, and WhatsApp broadcast groups.

Eko Disco used the medium to receive and act on feedback while assuring customers that dedicated service teams will be positioned strategically to assist residents through the application journey online, via WhatsApp, and at the district offices.

Applying customers were also advised to use active email addresses during the application process, noting that many applicants miss follow-up updates because they use agents’ email contacts instead of their own.

About Eko Electricity Distribution Company (Eko DisCo)Eko Electricity Distribution Company (Eko DisCo) is a leading power distribution holding company serving Lagos and parts of Ogun State.

Through its operations and its recently established subsidiary, Excel Electricity Distribution Limited (Excel Disco), the company continues to drive innovation and efficiency across the electricity value chain. Eko DisCo remains committed to providing safe, reliable, and efficient electricity supply while advancing operational excellence and customer satisfaction through continuous investment and stakeholder engagement.