Customers’ Week: MainPower DisCo Committed To Lighting Homes, Empowering Industries, Strengthening Communities – MD

Patience Ogbodo-Iwuagwu

The Managing Director of MainPower Electricity Distribution Limited (MEDL), Dr Ernest Mupwaya, says the company remains committed to lighting homes, empowering industries and strengthening trust of communities within Enugu State.

Mupwaya said this in Enugu on Monday in a speech at the opening of MainPower Customer Service Week, 2025 held in Enugu on Monday; with the theme: “Mission Possible”.

He noted that the journey of possibility of the company started barely a year ago – MainPower transitioning from the legacy Enugu Electricity Distribution Company (EEDC) framework into an autonomous, state-focused distribution company – .

According to him, we faced a mountain of challenges: fragmented infrastructure, manual systems, customer distrust, and limited autonomy in decision-making; and got together, we rose to the challenge.

“Today, MainPower Electricity Distribution Limited stands as the flagship of Enugu’s electricity reform — a company built on vision, resilience, and service and we did not just survive the unbundling process; we redefined it,” he added.

Mupwaya said that company’s mission remained simple but profound — to deliver reliable, affordable, and sustainable electricity to every home, business, and institution in Enugu State, adding: “the mission is the foundation of our 2025–2029 Business Plan”.

He said that the 2025–2029 Business Plan, which outlines the roadmap for MainPower’s transformation through seven strategic pillars:

“We are investing over ₦44 billion in infrastructure such as in new injection substations, upgraded distribution transformers, and network expansion projects across Enugu State.

“Smart metering and automation to achieve 100 per cent metering by 2027 through supported by the rollout of Advanced Metering Infrastructure (AMI) and Customer Relationship Management (CRM) systems.

“Operational efficiency and digital transformation of all MainPower businesses through the Business Process Reengineering (BPR) and Geographic Information System (GIS) deployment to serve customers better.

“Over ₦577 million has been set aside in our five-year plan for staff safety equipment, training, and other staff improvement programmes.

“Increased customer engagement and community stability: Environmental and Social Responsibility (ESR) embedded in all its operations; and financial Sustainability via improved collection efficiency, loss reduction, and a cost-reflective tariff,” he said.

On the Customer Service Week 2025, the managing director charged MainPower staff to renew their commitment to excellence, empathy and accountability, adding that “the mission of serving customers is not a burden, it is a privilege.”