British Airways (BA) on Friday, denied 58 passengers boarding on its Abuja-London flight due to a faulty door, citing safety reasons.
This is even as the Nigeria Civil Aviation Authority (NCAA) confirmed that the airline had to keep some seats unoccupied to ensure safety.
Director of Public Relations and Consumer Protection, NCAA, Michael Achimugu, stated that the airline provided hotel accommodation for the affected passengers.
While 28 passengers opted to return home, 30 accepted the offer.
Achimugu added that affected passengers can file for compensation and arrangements are being made to airlift them the following morning.
He said, “Affected passengers can file for compensation. Arrangements are being made to airlift them tomorrow morning.
“May I say this: The first resort in situations like this is to locate the NCAA Consumer Protection Officers at the terminal, and they will ensure that your right to care is protected (if the airline delays.”
Kasim Sumaina
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