On September 19, the NCAA accused Qatar Airways of violating
consumer protection regulations and treating Nigerian passengers with contempt.

The authority warned that stiff sanctions would be imposed
on the airline and others who continue to disregard aviation laws.

In a post on X on Wednesday, Michael Achimugu, director of
public affairs and consumers protection, said the penalty brings the number of
airlines sanctioned in 2025 to seven.

“Glad to announce that, today, the NCAA has sanctioned
@qatarairways to the tune of five million naira being penalty for consumer
protection-related infractions,” Achimugu said.

“In addition, the letters of investigation (LOI) written to
the airline over other cases may lead to further sanctions if not treated
satisfactorily.

“As always, the NCAA is committed to protecting the rights
of all stakeholders.

“For the records, the sanction on @qatarairways brings to 7,
the number of airlines sanctioned in 2025 for consumer protection-related
infractions.”

He said the list of airlines penalised by the NCAA now
includes Air Peace, Arik, Aero Contractors, Ethiopian Airlines, Royal Air
Maroc, Kenya Airways, and Qatar Airways.

On December 28, 2024, the aviation authority said it
sanctioned Air Peace and Ethiopian Airlines, Arik Air, Aero Contractors, and
Royal Air Maroc for violating Part 19 of the NCAA Regulations of 2023.

The NCAA said the violations include failure to refund
passengers within the stipulated time frame, non-responsiveness to authority’s
directives, incidents of missing and manhandled luggage, short-landed baggage,
and issues relating to flight delays and cancellations.

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